Skip to main content
Specified Work Library
17 September 2026: the government announced second and third visas will move to a ballot. Specified work is still the threshold for entering the ballot; the start date has not been announced.Second and third visas will move to a ballot (start date not yet announced)Learn more ›
← Back
Job library › Queensland › Palm Cove

Tourism and hospitality・Boutique resort (with spa)

Alamanda Palm Cove by Lancemore

A boutique resort hotel in Palm Cove, north of Cairns, hiring casual housekeeping, front desk and spa staff
Palm Cove, Queensland 4879

Specified work✓ Eligible
PayHourly rate
TransportTo be confirmed
AccommodationTo be confirmed
Overall score7.8・Worth considering

Specified work eligibility

Use the postcode of the work location — not the company's head office, and not where you live.

✓

This location counts as specified work

Postcode 4879 is on the Department of Home Affairs "Northern Australia, Remote and very remote Australia" list, and the work type is "Tourism and hospitality".

Work address

Palm Cove QLD 4879

Postcode 4879・Cairns / Port Douglas · Map location is approximate

Open in Google Maps

Work category

Tourism and hospitality

Hotels, hostels, campgrounds, restaurants, cafés, bars, tour guides, outdoor activity instructors, tourist transport and similar.

Within one employer, not every role counts as specified work (for example office admin or cleaning depends on Home Affairs' current temporary concession). Check the label on each role below, and keep every payslip.How specified work days are counted

Note: on 17 September 2026 the government announced second and third visas will move to a ballot. Completing specified work makes you eligible to enter, but it no longer guarantees a visa (start date not yet announced).Details

Jobs

3 casual / seasonal roles. Duties, requirements and required licences are listed separately.

Housekeeper (casual)Housekeeping Attendant (Casual)

Casual Counts as specified work

Clean public areas, help distribute linen and keep guest rooms tidy; seven-day rostering, including evenings and weekends.

Pay method

Hourly rate
The advertisement does not state an hourly rate

Hours

Seven-day roster, including evenings and weekends

Requirements

Attention to detail, Able to work independently, Housekeeping or customer service experience preferred, but not required

Licences

Not required

HIA shows Casual/Holiday, posted around 2026-09-17, no closing date. Source: https://jobs.hia.com.au/jobview/detail/73765897ba9a4aa4d0ba1c957291dde6

Front desk reception (casual)Guest Service Agent (Casual)

Casual Counts as specified work

Handle bookings, check guests in and out, answer phones, support front desk operations, and be familiar with room rates and packages.

Pay method

Hourly rate
The advertisement does not state an hourly rate

Hours

Seven-day roster (housekeeping)

Requirements

Good phone manner, Familiarity with hotel management systems preferred, Front desk experience preferred but not required

Licences

Not required

HIA shows Casual/Holiday, posted around 2026-09-09 (the page shows 27 days ago), no closing date. Source: https://jobs.hia.com.au/jobview/detail/0504fba56faa9a3e9158e3eb73b9e821

Spa therapist (casual)Spa Therapist (Casual, temporary)

Casual Check required

Provide spa treatments, maintain hygiene, manage treatment rooms, and recommend products and treatment upgrades.

Pay method

Hourly rate
The advertisement does not state an hourly rate (the job site’s estimate is not counted)

Hours

Must be able to work flexible shifts, including weekends

Requirements

Spa therapy certificate (Diploma or equivalent), Retail sales experience, Professional appearance

Licences

Spa therapy diploma (required by the advertisement)

HIA shows Casual/Holiday (Temporary), posted around 2026-09-30, no closing date. A spa is a service attached to the hotel, and whether it counts as Northern Australia tourism and hospitality work is to be confirmed. Source: https://jobs.hia.com.au/jobview/detail/8ffc4e129adf027a9e77dda58c06398a

Work duties

Housekeeping, front desk reception and spa services at a boutique resort.

Work environment

A beach resort hotel, with shifts including weekends and evenings.

Pay and superannuation

What the employer publishes and the legal minimum are shown separately.

Pay
The advertisement does not state an hourly rate; hospitality is calculated under the Hospitality Industry (General) Award.
Applicable Award
Hospitality Award (MA000009)
Legal minimum hourly rate
Introductory (new starter, up to 3 months): $32.18/hour
Level 1: $33.05/hour
Level 2: $33.85/hour
Casual (including the 25% casual loading), effective from 1 July 2026.Fair Work pay guide
Piece-rate guarantee
Casuals get 150% on Saturdays, 175% on Sundays and 250% on public holidays. If the employer provides food and accommodation, deductions are capped and must be reasonable.
How you are paid
To be confirmed
By law wages must be paid in money (cash, cheque or bank transfer) at least monthly; whichever method is used, the employer must give you a payslip within 1 working day of paying you.
How often you are paid
To be confirmed
Under the Award: Paid weekly or fortnightly (as agreed)
Superannuation
Yes. Your employer must also pay 12% of your wages into your super account — this applies to working holiday makers too, however much you earn. From 1 July 2026 it must be paid within 7 working days of each pay day. You can claim it back after leaving Australia (taxed at 65% for working holiday makers).
Tax
If the employer is registered as a Working Holiday employer, 15% is withheld on the first $45,000 of income. Being taxed 30% suggests the employer may not be registered; without a tax file number (TFN), 45% is withheld.

Statutory figures last checked: 2026-10-05. Your actual pay is what your employer's contract and payslips show.

Hours

Usual hours
Seven-day roster (housekeeping)
Shifts
Includes evenings and weekends
Weather-dependent?
Not much affected by weather.
Additional notes
The ad says housekeeping shifts cover seven days, including evenings and weekends.

When they need workers

123456789101112

The advertisement does not state a season

Hiring now: casual jobs at Lancemore's Palm Cove on the HIA job site: Housekeeping Attendant (around 2026-09-17), Guest Service Agent (around 2026-09-09) and Spa Therapist (around 2026-09-30); none states a closing date.

Hiring now

Casual: housekeeper, Guest Service Agent, Spa Therapist (no closing dates)

Hiring status is checked automatically every day; last checked: 2026-10-06.See the job ad

How to apply

My application status Saved only in this device's browser

Online form on the official website

Apply via online form

Before you apply

On each job page on the HIA job board, click Apply to apply online.

Only apply through the channels listed on this page or published on the employer's official website. Legitimate employers never ask you to pay for a job; for look-alike job sites or people who message you privately, check the official website first.Avoiding illegal work

You will need

  • Housekeeper and front desk: experience preferred, but no experience is also fine (the ad says attitude matters)
  • Spa therapist: a spa therapy certificate is required

Restrictions

  • The advertisement does not say whether the Working Holiday visa is accepted

Licences required

  • Spa therapy diploma (required by the advertisement)

Each role needs different licences — see the role descriptions above.

Official website
lancemore.com.au
Careers page
Go to the careers page

Transport

To be confirmed.

Getting there without a car

Not verified

Public transport

Not verified

Nearest airport

Cairns Airport

Nearest town: Palm Cove, a beach town north of Cairns

Accommodation and local amenities

Palm Cove is a tourist town; large supermarkets and hospitals are in the Cairns area (not checked point by point).

Accommodation

To be confirmed

The advertisement does not mention accommodation

Grocery shopping

To be confirmed

Medical

To be confirmed

Other

To be confirmed

Weather

Tropical climate in North Queensland, dry season roughly May–October, wet season roughly December–March (general climate overview, not from the advertisement).

Climate data to be added.

Next 7 days

Loading…

Overall score

Calculated from public information with a fixed formula — not a paid ranking. Ratings from past workers are shown separately in the reviews section.

7.8out of 10
Worth considering
Specified work eligibility
10.0Postcode 4879 is on the official "Northern Australia, Remote and very remote Australia" list
Legal and transparent
8.0ABN active, Employed directly by the company
Pay transparency
9.0Some hourly-paid roles with steadier income
Transport
5.0To be confirmed
Accommodation
5.0To be confirmed
Amenities
7.0Basic shopping in nearby small towns
Weather
6.0Climate data to be added

Pros

  • Family-run boutique hotel group (the advertisement says it was founded in 1986)
  • Staff get discounts on accommodation, dining and the spa (per the advertisement)

Watch out for

  • Indeed has only 2 reviews, one of which (June 2026) reports understaffing
  • The advertisement does not state an hourly rate or hours

Weights: specified work eligibility 25%, legal and transparent 20%, pay transparency 15%, transport 10%, accommodation 10%, amenities 10%, weather 10%.How it is calculated

Online reviews and past workers' experiences

Compiled from Indeed, Glassdoor, backpacker blogs and the news. Everything is a paraphrased summary — follow the links to read the originals.

3.0/5

Indeed・2 reviews
Lancemore Hotel Group

See the original reviews

Common praise

  • A review from April 2024 by a food and beverage attendant: great team, positive work atmosphere

Common complaints

  • A review from June 2026 by a food and beverage attendant: on weekdays one person has to cover the restaurant, the bar and room service, so it is understaffed
  • Both reviews mention issues with senior management and rostered hours
Indeed has only 2 reviews, and they are not necessarily about Palm Cove. No backpacker accounts or official records were found (not searched one by one).

Review summary last checked: 2026-10-06. Online reviews are personal experiences and may be out of date or not reflect the whole picture; ratings change over time, so the original sites prevail.

Reviews from past workers

Worked here? Your experience can help the next person avoid mistakes.

Loading reviews…

Reviews on other sites: Indeed (Lancemore Hotel Group, 2 reviews)

Sources

Last checked: 2026-10-06. If you see outdated or incorrect information, let us know.

Not yet confirmed: The advertisement does not say whether the Working Holiday visa is accepted; The advertisement does not state a street address; the coordinates are an approximate location around Palm Cove; The posting date is converted from the relative number of days shown on the HIA page; Whether a spa therapist counts as specified work is to be confirmed