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17 September 2026: the government announced second and third visas will move to a ballot. Specified work is still the threshold for entering the ballot; the start date has not been announced.Second and third visas will move to a ballot (start date not yet announced)Learn more ›
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Job library › Queensland › Port Douglas

Tourism and hospitality・Apartment-style hotel/resort

Oaks Port Douglas Resort

Casual room attendant at the Oaks resort in Port Douglas
Port Douglas, Queensland 4877

Specified work✓ Eligible
PayHourly rate
TransportTo be confirmed
AccommodationTo be confirmed
Overall score7.8・Worth considering

Specified work eligibility

Use the postcode of the work location — not the company's head office, and not where you live.

✓

This location counts as specified work

Postcode 4877 is on the Department of Home Affairs "Northern Australia, Remote and very remote Australia" list, and the work type is "Tourism and hospitality".

Work address

Port Douglas QLD 4877

Postcode 4877・Cairns / Port Douglas · Map location is approximate

Open in Google Maps

Work category

Tourism and hospitality

Hotels, hostels, campgrounds, restaurants, cafés, bars, tour guides, outdoor activity instructors, tourist transport and similar.

Within one employer, not every role counts as specified work (for example office admin or cleaning depends on Home Affairs' current temporary concession). Check the label on each role below, and keep every payslip.How specified work days are counted

Note: on 17 September 2026 the government announced second and third visas will move to a ballot. Completing specified work makes you eligible to enter, but it no longer guarantees a visa (start date not yet announced).Details

Jobs

1 casual / seasonal roles. Duties, requirements and required licences are listed separately.

Room attendant (casual)Casual Cleaner Housekeeping

Casual Counts as specified work

Thoroughly clean guest rooms, make beds, vacuum, and clean bathrooms; finish within set times; use cleaning equipment and supplies and follow safety rules.

Pay method

Hourly rate
The advertisement says (excluding superannuation): $33.85 per hour Monday to Friday, $40.62 Saturday and $47.39 Sunday

Hours

Rotating shifts Monday to Sunday, with shifts starting at around 8:00–9:00 in the morning

Requirements

Housekeeping experience preferred, Attention to detail, and able to do repetitive physical work (bending, lifting, standing), Able to work weekends and public holidays, Australian or New Zealand work rights required

Licences

Not required

Employment type Casual/Holiday, no closing date. Source: https://jobs.hia.com.au/jobview/detail/82f9ff63-b278-11f1-bc76-0231708ce3cd

Work duties

Hotel room cleaning: tidying rooms, making beds, vacuuming, cleaning bathrooms.

Work environment

Indoor repetitive physical work involving bending, lifting and standing for long periods (conditions stated in the advertisement).

Pay and superannuation

What the employer publishes and the legal minimum are shown separately.

Pay
The advertisement says (excluding superannuation) $33.85 per hour Monday to Friday, $40.62 Saturday and $47.39 Sunday.
Applicable Award
Hospitality Award (MA000009)
Legal minimum hourly rate
Introductory (new starter, up to 3 months): $32.18/hour
Level 1: $33.05/hour
Level 2: $33.85/hour
Casual (including the 25% casual loading), effective from 1 July 2026.Fair Work pay guide
Piece-rate guarantee
Casuals get 150% on Saturdays, 175% on Sundays and 250% on public holidays. If the employer provides food and accommodation, deductions are capped and must be reasonable.
How you are paid
To be confirmed
By law wages must be paid in money (cash, cheque or bank transfer) at least monthly; whichever method is used, the employer must give you a payslip within 1 working day of paying you.
How often you are paid
To be confirmed
Under the Award: Paid weekly or fortnightly (as agreed)
Superannuation
Yes. Your employer must also pay 12% of your wages into your super account — this applies to working holiday makers too, however much you earn. From 1 July 2026 it must be paid within 7 working days of each pay day. You can claim it back after leaving Australia (taxed at 65% for working holiday makers).
Tax
If the employer is registered as a Working Holiday employer, 15% is withheld on the first $45,000 of income. Being taxed 30% suggests the employer may not be registered; without a tax file number (TFN), 45% is withheld.

Statutory figures last checked: 2026-10-05. Your actual pay is what your employer's contract and payslips show.

Hours

Usual hours
Rotating shifts Monday to Sunday
Shifts
Early shift, starting around 8:00–9:00
Weather-dependent?
Not much affected by weather.
Additional notes
The advertisement says a rotating roster (Monday–Sunday rotating roster), with shifts starting at about 8:00–9:00 in the morning.

When they need workers

123456789101112

The advertisement does not state a season

Hiring now: the HIA job site (around 2026-09-17, the page shows 19 days ago) lists a casual room cleaner (Casual Cleaner / Housekeeper), with no closing date stated.

Hiring now

Casual room attendant (Casual Cleaner) (listed on the HIA job board around 2026-09-17, page shows 19 days ago; no closing date)

Hiring status is checked automatically every day; last checked: 2026-10-06.See the job ad

How to apply

My application status Saved only in this device's browser

Online form on the official website

Apply via online form

Before you apply

On the job page on the HIA job board (jobs.hia.com.au), click Apply to apply online.

Only apply through the channels listed on this page or published on the employer's official website. Legitimate employers never ask you to pay for a job; for look-alike job sites or people who message you privately, check the official website first.Avoiding illegal work

You will need

  • Australian or New Zealand work rights required (ad says so)
  • Housekeeping experience preferred
  • Able to work weekends and public holidays

Restrictions

  • The advertisement says you must have Australian or New Zealand work rights; it does not say explicitly whether the Working Holiday visa is accepted

Licences required

No licence is needed for general roles.

Official website
oakshotels.com
Careers page
Go to the careers page

Transport

To be confirmed. Not mentioned in the advertisement

Getting there without a car

Not verified

Public transport

Not verified

Nearest airport

To be confirmed

Nearest town: Port Douglas

Accommodation and local amenities

Port Douglas is a tourist town; large-scale shopping is in Cairns (not verified point by point)

Accommodation

To be confirmed

The advertisement does not mention staff accommodation; the benefits say 50% off at hotels under Minor Hotels.

Grocery shopping

To be confirmed

Medical

To be confirmed

Other

To be confirmed

Weather

Tropical climate in North Queensland, dry season roughly May–October, wet season roughly December–March (general climate overview, not from the advertisement)

Climate data to be added.

Next 7 days

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Overall score

Calculated from public information with a fixed formula — not a paid ranking. Ratings from past workers are shown separately in the reviews section.

7.8out of 10
Worth considering
Specified work eligibility
10.0Postcode 4877 is on the official "Northern Australia, Remote and very remote Australia" list
Legal and transparent
8.0ABN active, Employed directly by the company
Pay transparency
9.0Some hourly-paid roles with steadier income
Transport
5.0To be confirmed
Accommodation
5.0To be confirmed
Amenities
7.0Basic shopping in nearby small towns
Weather
6.0Climate data to be added

Pros

  • The advertisement states the hourly rate (Monday to Friday $33.85) and weekend penalty rates
  • Large hotel chain group; 50% off at its hotels
  • Benefits include 50% off at the group's hotels

Watch out for

  • Shifts include weekends and public holidays
  • The advertisement does not explain the amount of hours
  • Indeed employee rating 3.8/5; some say rostering is biased and head office support is limited

Weights: specified work eligibility 25%, legal and transparent 20%, pay transparency 15%, transport 10%, accommodation 10%, amenities 10%, weather 10%.How it is calculated

Online reviews and past workers' experiences

Compiled from Indeed, Glassdoor, backpacker blogs and the news. Everything is a paraphrased summary — follow the links to read the originals.

3.8/5

Indeed・40 reviews
Oaks Hotels, Resorts & Suites (across Australia, not a single hotel)

See the original reviews

Common praise

  • Some reviews say housekeeping supervisors are friendly and colleagues are easy to get along with
  • Reviews mention pay that is reasonable for the work, and flexible hours and location

Common complaints

  • Some reviews point to a weak company culture and little support from head office
  • Some reviews mention favouritism in rostering and too little recognition for staff
Indeed reviews cover Oaks properties across Australia, not only Broome/Port Douglas. No backpacker accounts or public Fair Work Ombudsman records about these hotels were found (only Indeed was checked; not searched one by one).

Review summary last checked: 2026-10-06. Online reviews are personal experiences and may be out of date or not reflect the whole picture; ratings change over time, so the original sites prevail.

Reviews from past workers

Worked here? Your experience can help the next person avoid mistakes.

Loading reviews…

Reviews on other sites: Indeed (Oaks Hotels, Resorts & Suites, 40 reviews)

Sources

Last checked: 2026-10-06. If you see outdated or incorrect information, let us know.

Not yet confirmed: The advertisement does not say whether the Working Holiday visa is accepted, only that Australian or New Zealand work rights are required; The advertisement does not state the hotel’s street address; the coordinates are an approximate location around the town; The legal entity that actually employs staff is not named in the advertisement